Shipping policy

Where we ship

The United States only, including Alaska, Hawaii, and APO/FPO addresses. We don't ship internationally yet.

What it costs

Shipping is free on orders over $75. Below that, the cost is calculated at checkout from your address and the weight of the order - you'll see the exact amount before you pay.

When your order leaves

The first run ships by January 15. You'll get a tracking number by email the day your order ships. If that date is going to slip, we'll email you before it does and you can cancel for a full refund. Once towels are in stock, orders placed before 2:00 p.m. Pacific on a business day usually ship the same or the next business day.

How long it takes

Standard shipping typically takes 3-7 business days in transit once dispatched. That is the carrier's estimate, not a guarantee, and weather and holidays stretch it.

Tracking

You'll get a tracking number by email the moment your order ships. If tracking hasn't moved in 5 business days, or the package hasn't arrived within 10 business days of that email, write to support@nytride.com and we'll chase it.

Addresses

We ship to the address you enter at checkout, so please check it before you pay. If a parcel comes back to us as undeliverable, we'll refund the product price less the shipping we paid, or send it again once you cover the new postage.

Missing packages

If tracking says delivered and the parcel isn't there, check with everyone at the address and with your carrier first - most turn up within a day. If it doesn't, email us within 7 days of the delivery scan and we'll help you file a claim.

Questions

Email support@nytride.com.